Cancellation Policy

What is your cancellation policy?

As a small hotel, we believe that it is only fair to others that we make a charge if you cancel at the last minute and don’t let us know in advance. It helps keep the prices down, too, for everyone! Therefore, should you wish to make any changes to your confirmed booking, please contact the Reservations Team on [email protected]

All Bookings:

  • If you fail to cancel and do not show up, you will be charged for the total amount of your reserved booking.
  • Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation or cancellation reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation or cancellation reference number within 24-hours of your initial request, please ensure you contact us without delay.
  • Changes or cancellations, where admissible, may be made by email or by phone.
  • If you make the booking via a third party site (i.e. a booking agency or affiliate site), you must cancel through them.
  • Credit or debit cards which are unable to be pre-authorised will result in the reservation being null and void.
  • If a booking is not cancelled and the guest(s) does not arrive this is deemed as a No Show. The total cost for the accommodation would still be applicable.
  • If you wish to check-out before your reserved departure date, the full amount is still applicable and no refund would be applicable.

How can I amend a reservation?

Amendments depend on the booking and package you may have selected. Please refer to your booking confirmation and contact the team if you have any questions.