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Gillian Middleton wrote on 4th October 2017:
Good afternoon Richard,

My name is Gillian Middleton, my husband Alasdair & I checked out of the hotel this morning following a very relaxing 2 nights DBB stay.

I wanted to take the opportunity to give our very positive feedback on the hotel from the arrival afternoon tea, the surroundings, atmosphere & room we had were all lovely. Most of all the helpfulness, warmth and professionalism of the staff was very evident & working in senior operations management myself I congratulate the hotel on their excellent recruitment choices. The staff have clearly been trained well & this is presented well to guests.

We thoroughly enjoyed our stay & I think it's encouraging to receive positive guest feedback particularly in the early days of a newly refurbished estate.

I really look forward to returning to the hotel in the coming year & wish you and the team all the very best as you continue to grow the business brand. I would say you are well on the way.