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Alan Gorman wrote on 24th October 2017:
Good Morning Nassar,

Just a brief email to express our delight and appreciation over our recent stay at your hotel last weekend. We were amazed at the end quality of the refurbishment programme and the painstaking attention to detail that the design team have created, giving a truly lasting memory of what quality and comfort really means.

The bedroom accommodation was stunning, the public rooms sumptuous and the dining experience out of this world. Above all, the high degree of staff training was very evident, with service being attentive but unobtrusive and delivered with great care and attention to detail. Richard Deak's guiding hand, is very obvious in this wonderful epitome of real hands on customer service. Receptionist Gabriella, is another real gem, with her lovely welcoming smile and a self evident desire to please, coupled with a mine of local information. What more could you ask for as a visitor to this lovely part of Scotland.

We wish you to know that all of your efforts in restoring the hotel and that of Richard and his team, are delivering first class service with style and as a consequence, we are planning a return to Dunalastair at the first available opportunity in the Spring.

With all best wishes,
Alan & Brenda Gorman