Guest Reviews

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27 entries.
Lynn Davie wrote on 9th November 2017:
Hello Richard,

I just wanted to say a huge and heartfelt thank you for our truly wonderful stay at Dunalastair. It was a fantastic way to celebrate our wedding anniversary, and the upgraded suite, delicious food and truly excellent service all added up to make it a really special experience.

I would like to commend you for what you have achieved. The attitude of all the staff was what you would expect ( but don't always get) from a five star venue, and was the icing on the cake.

I hope it isn't too long before we are able to return.
Cheryl Shufflebotham wrote on 2nd November 2017:
This classy, refined, beautiful hotel was a find, hidden away in a tiny rural village with delightful charm! The restaurant was fantastic! Delicious food for dinner. The high standard and class of the hotel reminded us of the beautiful le Montrachet in Burgundy, France.
Alan Gorman wrote on 24th October 2017:
Good Morning Nassar,

Just a brief email to express our delight and appreciation over our recent stay at your hotel last weekend. We were amazed at the end quality of the refurbishment programme and the painstaking attention to detail that the design team have created, giving a truly lasting memory of what quality and comfort really means.

The bedroom accommodation was stunning, the public rooms sumptuous and the dining experience out of this world. Above all, the high degree of staff training was very evident, with service being attentive but unobtrusive and delivered with great care and attention to detail. Richard Deak's guiding hand, is very obvious in this wonderful epitome of real hands on customer service. Receptionist Gabriella, is another real gem, with her lovely welcoming smile and a self evident desire to please, coupled with a mine of local information. What more could you ask for as a visitor to this lovely part of Scotland.

We wish you to know that all of your efforts in restoring the hotel and that of Richard and his team, are delivering first class service with style and as a consequence, we are planning a return to Dunalastair at the first available opportunity in the Spring.

With all best wishes,
Alan & Brenda Gorman
Gillian Middleton wrote on 4th October 2017:
Good afternoon Richard,

My name is Gillian Middleton, my husband Alasdair & I checked out of the hotel this morning following a very relaxing 2 nights DBB stay.

I wanted to take the opportunity to give our very positive feedback on the hotel from the arrival afternoon tea, the surroundings, atmosphere & room we had were all lovely. Most of all the helpfulness, warmth and professionalism of the staff was very evident & working in senior operations management myself I congratulate the hotel on their excellent recruitment choices. The staff have clearly been trained well & this is presented well to guests.

We thoroughly enjoyed our stay & I think it's encouraging to receive positive guest feedback particularly in the early days of a newly refurbished estate.

I really look forward to returning to the hotel in the coming year & wish you and the team all the very best as you continue to grow the business brand. I would say you are well on the way.
Thomas Ward wrote on 27th September 2017:
I understand that Henley Homes has developed and now operates this property. I've just arrived, and wanted to say how impressed I am by what they have achieved. I hope it proves a commercial success - it deserves to be! This is exactly the sort of development that Scotland needs, but doesn't always get.

I'm here with a party of twelve people for a board meeting - and tomorrow we have a senior officer from the Scottish Government joining us. Will definitely come again! Well done, and thanks.