FAQs
Have you got some questions? Here are our most frequently asked questions, and answers. If your query remains unanswered, just drop us an e-mail and we’ll get back to you!
DEAR GUESTS & FRIENDS OF DUNALASTAIR,
The safety and wellbeing of our valued guests, our wonderful staff and our community here in Kinloch Rannoch continues to be our first priority. While we’ve always been meticulous when it comes to cleaning and housekeeping, we’ve introduced a number of additional measures, some of which you may notice, though most are very discrete. These have been carefully considered; primarily for your safety but also, importantly, to ensure your enjoyment isn’t in any way compromised.
Subtle changes you may notice:
We look forward to seeing you soon!
Have you got some questions? Here are our most frequently asked questions, and answers. If your query remains unanswered, just drop us an e-mail and we’ll get back to you!
You can check-in after 16:00.
You can check-out any time before 11:00.
Absolutley. Check-in after 20:00 has to be coordinated with the hotel, simply contact reservations@dunalastairhotel.com for assistance.
Please be advised that our standard check-in time is from 16:00. We will do our best to accommodate early check in however to guarantee this, it is necessary to book the previous night, which is only possible if the suite you booked is available from the night before. As an alternate option, should availability permit, you can book an alternative suite then move the following day to the suite you booked (check-out & check-in times must be adhered to). Alternatively, you are welcome to leave your luggage free of charge in our luggage store prior to your check-in.
Should you wish to retain your room after 11:00, please arrange with reception at the hotel. All our rooms are subject to availability and an hourly fee will be applicable after 11:00.
Wireless internet is available free of charge throughout the hotel.
Please refer to your booking confirmation which will outline what is included within your booking. If you find that breakfast is not included in your rate, you can always add it to your reservation for a surcharge by contacting the Reservations Team at reservations@dunalastairhotel.com or speak to reception upon arrival to the hotel.
Room service is available for breakfast and evening meals. Please see Room Service Menu and speak to our Reservations Team about your requirements.
Laundry and dry-cleaning requests can be arranged with the Housekeeping Department.
Yes all suites provide a laptop-sized safe.
As a small hotel, we believe that it is only fair to others that we make a charge if you cancel at the last minute and don’t let us know in advance. It helps keep the prices down, too, for everyone! Therefore, should you wish to make any changes to your confirmed booking, please contact the Reservations Team on reservations@dunalastairhotel.com
Amendments depend on the booking and package you may have selected. Please refer to your booking confirmation and contact the team if you have any questions.
A luggage room is available at our hotel
It can be used by guests free of charge on the day they check-in. We are also able to offer storage on the day of check-out, however, please speak to the Reservations Team to confirm availability for this.
We are not able to provide any airport transfers.
We are able to make recommendations for local transportation companies who can offer transfers to the hotel. Please get in touch for contact information.
If you’re planning on travelling by train to Dunalastair Hotel Suites, your end destination would be Rannoch Station. We have a relationship with a local shuttle service provider, offering the easiest way to get Dunalastair Hotel Suites. The drive is approximately a 35 minutes.
To find out more or book your transfer please contact the Reservations Team.
Free car parking is available in the square outside the Hotel, however we have a limited number of spaces, so parking will be subject to availability.
All of our suites operate a 100% no-smoking policy throughout. Smoking in a bedroom or anywhere else inside the premises will result in a £250 fine.
Provided at no extra cost. Please advise in advance of arrival should you wish for a cot to be placed in the room.
Our suites can accommodate the following numbers of guests: