FAQs
Have you got some questions? Here are our most frequently asked questions, and answers. If your query remains unanswered, just drop us an e-mail and we’ll get back to you!
DEAR GUESTS & FRIENDS OF DUNALASTAIR,
The safety and wellbeing of our valued guests, our wonderful staff and our community here in Kinloch Rannoch continues to be our first priority. While we’ve always been meticulous when it comes to cleaning and housekeeping, we’ve introduced a number of additional measures, some of which you may notice, though most are very discrete. These have been carefully considered; primarily for your safety but also, importantly, to ensure your enjoyment isn’t in any way compromised.
Subtle changes you may notice:
We look forward to seeing you soon!
Have you got some questions? Here are our most frequently asked questions, and answers. If your query remains unanswered, just drop us an e-mail and we’ll get back to you!
You can check-in between 15:00 – 20:00.
You should check-out any time before 11:00.
Check-in after 20:00 has to be coordinated with the hotel and charges may apply. Please contact bookings@dunalastairhotel.com for assistance.
Please be advised that our standard check-in times are between 15:00 – 20:00. To guarantee an early check-in, it is necessary to book the previous night, which is only possible if the suite you booked is available from the night before. As an alternate option, should availability permit, you can book an alternative suite then move the following day to the suite you booked (check-out & check-in times must be adhered to). Alternatively, you are welcome to leave your luggage free of charge in our luggage store prior to your check-in.
Should you wish to retain your room after 11:00, please arrange with reception at the hotel. All our rooms are subject to availability with charges from £35 after 11:00.
Wireless internet is available free of charge throughout the hotel
Please refer to your booking; if you purchased a package or booked in advance it may have been included. In our standard rates, if not stated as included, Breakfast is not included and costs £12.00 per person per day.
Room service is available for breakfast and evening meals. Please see Room Service Menu.
Laundry and dry-cleaning requests can be arranged with the Housekeeping Department.
Yes some suites provides a lap-top sized safe.
As a small hotel, we believe that it is only fair to others that we make a charge if you cancel at the last minute and don’t let us know in advance. It helps keep the prices down, too, for everyone! Therefore, should you wish to make any changes to your confirmed booking, please note the following terms and conditions:
Cancellation request received by 11:00am, two days prior to arrival | |
1 to 3 nights | 1 night chargeable |
3 + nights | 2 nights chargeable |
All Bookings:
Amendments depend on the booking and package you may have selected. Please refer to your booking confirmation.
A luggage room is available at our hotel
It can be used by guests free of charge on the day they check-in. It costs guests £0.50 per suitcase to use on the day they check-out. Overnight storage during your stay costs £0.65 per suitcase per day.
We do not provide any airport transfers.
If you’re planning on travelling by train to Dunalastair Hotel Suites, your end destination would be Rannoch Station. Our shuttle service is the easiest way to get Dunalastair Hotel Suites and is approximately a 35 minute drive.
Our comfortable shuttle service at £20 each way provide an excellent door to door transportation service. Book your trip with Dunalastair Hotel Suites directly at least 2 days prior to arriving.
Free car parking is available in the square outside the Hotel, however we have a limited number of spaces, so parking will be subject to availability.
All of our suites operate a 100% no-smoking policy throughout. Smoking in a bedroom or anywhere else inside the premises will result in a £250 fine.
A booking of five rooms or more is considered a group booking within Dunalastair Hotel Suites. If a group of individuals have booked separately for e.g. weddings, parties, then Dunalastair Hotel Suites reserves the right to enforce Group terms and conditions to those bookings regardless of the booking channel used to book.
All group bookings can be booked with a non-refundable 50% deposit, payable upon making the booking. For each group booking, Dunalastair Hotel Suites will require a contract to be entered into that sets out the terms of the options and booking conditions. The remaining 50% would be charged 14 days prior to arrival.
Bookings will be reserved with a valid credit or debit card. The credit or debit card used at time of booking must be presented at check-in to validate the booking.
If payment is being made by a third party we must have a valid third party authorization form completed and presented prior to booking confirmation.
Credit or debit cards which are unable to be charged will result in the reservation being null and void.
Cancellations or amendments are not permissible.
If a booking is not cancelled and the guest(s) does not arrive this is deemed as a No Show. The total cost for the accommodation would still be applicable.
Provided at no extra cost
Our suites can accommodate the following numbers of guests:
Dunalastair Hotel Suites provides a choice of currencies for the convenience of our guests paying with non-UK cards.
As with any Bank or Currency Exchange service there is a charge, the rate shown includes a 2.5% charge. The amount shown is the final amount you will pay.
If you subsequently find that you would have paid less on the same day with your own card issuer, Dunalastair Hotel Suites would not be held responsible for any differences and no reimbursement would be made to you.