I would like to thank you and your team including Mayur for organising the funeral afternoon tea for my mother’s funeral on Fri 27 October at such short notice.
It was an excellent venue and the tea including the shortbread enjoyed by all. Many attending had memories of the Dunalastair hotel from many years ago and those who were visiting for the first time commented on what a lovely hotel and would like to return.
I have very much appreciated your help and support in organising the tea, which contributed to the success of the day.
I just wanted to say a huge and heartfelt thank you for our truly wonderful stay at Dunalastair. It was a fantastic way to celebrate our wedding anniversary, and the upgraded suite, delicious food and truly excellent service all added up to make it a really special experience.
I would like to commend you for what you have achieved. The attitude of all the staff was what you would expect ( but don't always get) from a five star venue, and was the icing on the cake.
I hope it isn't too long before we are able to return.
Just a brief email to express our delight and appreciation over our recent stay at your hotel last weekend. We were amazed at the end quality of the refurbishment programme and the painstaking attention to detail that the design team have created, giving a truly lasting memory of what quality and comfort really means.
The bedroom accommodation was stunning, the public rooms sumptuous and the dining experience out of this world. Above all, the high degree of staff training was very evident, with service being attentive but unobtrusive and delivered with great care and attention to detail. Richard Deak's guiding hand, is very obvious in this wonderful epitome of real hands on customer service. Receptionist Gabriella, is another real gem, with her lovely welcoming smile and a self evident desire to please, coupled with a mine of local information. What more could you ask for as a visitor to this lovely part of Scotland.
We wish you to know that all of your efforts in restoring the hotel and that of Richard and his team, are delivering first class service with style and as a consequence, we are planning a return to Dunalastair at the first available opportunity in the Spring.
With all best wishes,
Alan & Brenda Gorman
My name is Gillian Middleton, my husband Alasdair & I checked out of the hotel this morning following a very relaxing 2 nights DBB stay.
I wanted to take the opportunity to give our very positive feedback on the hotel from the arrival afternoon tea, the surroundings, atmosphere & room we had were all lovely. Most of all the helpfulness, warmth and professionalism of the staff was very evident & working in senior operations management myself I congratulate the hotel on their excellent recruitment choices. The staff have clearly been trained well & this is presented well to guests.
We thoroughly enjoyed our stay & I think it's encouraging to receive positive guest feedback particularly in the early days of a newly refurbished estate.
I really look forward to returning to the hotel in the coming year & wish you and the team all the very best as you continue to grow the business brand. I would say you are well on the way.